Learning Outcomes

In this free course, you will learn how to:

• Describe how to stop losing money due to poor or average customer service
• Explain how to make more money from each customer
• Explain methods for gaining more referrals
• Recall methods for retaining existing customers
• Describe how to create an outstanding customer service experience
• Explain how to handle difficult customers like a pro
• List the five tenets of TQM
• Describe how to avoid the 10 deadly sins of customer service